Studio Barre LLP – Privacy Policy

Effective date: 09/11/2026

Welcome to Studio Barre.

At Studio Barre, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, attend our studio, book classes or private appointments, purchase memberships, subscribe to Studio Barre ON DEMAND or communicate with us.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy to understand how your information is handled and the rights available to you.

1. About Us

Studio Barre is operated by Studio Barre LLP, registered in England and Wales under company number OC453059.

Registered address: 8a College Hill, Ground Floor, Shrewsbury, SY1 1LZ.

Email: info@studiobarre.co.uk

Website: www.studiobarre.co.uk

Studio Barre LLP is the data controller responsible for the personal information covered by this Privacy Policy.

For any privacy-related enquiries, please contact us using the details above.

2. Personal Information We Collect

We may collect personal information when you interact with Studio Barre, including through our website, booking system, studio services and ON DEMAND platform.

Depending on how you use our services, this information may include:

Personal details: Your name, email address, telephone number and other contact information.
Account information: Website membership details, login credentials and account preferences.
Booking information: Classes, appointments, cancellations, attendance and booking history.
Purchase information: Class passes, subscriptions, payment status, transaction records and billing history.
Health information: Injuries, medical conditions, musculoskeletal concerns and other relevant information you choose to provide.
Communications: Enquiries, emails, feedback and correspondence with Studio Barre.
ON DEMAND activity: Workout completion records, saved progress, video engagement and membership activity.
Technical information: Device details, browser information, IP addresses, cookies and website usage information.

We aim to collect only the personal information reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We collect personal information through several methods, including:

When you create an account on our website.
When you book or attend a class, workshop or private appointment.
When you purchase a class pass or membership.
When you subscribe to Studio Barre ON DEMAND or begin a free trial.
When you complete our Health and Musculoskeletal Issues Form.
When you contact us by email, telephone or through our website.
When you subscribe to our mailing list.
When you use our website or ON DEMAND video library.

We may also receive relevant information from service providers supporting our website, bookings, payments and memberships.

4. How We Use Your Personal Information

We use personal information to operate Studio Barre and provide our services.

This may include:

Bookings and Memberships

To manage class bookings, appointments, memberships, attendance records, cancellations and class passes.

Payments and Subscriptions

To administer purchases, payments, renewals, free trials, refunds and subscription records.

Health and Safety

To understand relevant health considerations, provide appropriate exercise guidance and support safe participation.

Customer Communications

To respond to enquiries, provide booking confirmations, communicate schedule changes and send important service information.

Studio Barre ON DEMAND

To provide access to subscribed content, manage membership eligibility, save workout progress and maintain the online service.

Service Improvement

To understand how our services are used, review attendance and workout engagement, and improve our classes and digital platform.

Marketing Communications

To send news, class updates, promotions and other marketing communications where we have an appropriate legal basis.

Legal and Administrative Requirements

To maintain appropriate business records, comply with legal obligations and protect our legitimate business interests.

5. Legal Basis for Processing Personal Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following:

Contractual Necessity

Where processing is necessary to provide services you have purchased or requested, including class bookings, memberships and ON DEMAND subscriptions.

Legal Obligations

Where we are required to retain or process information to comply with applicable laws, including financial and accounting requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, such as maintaining service quality, responding to enquiries, protecting our systems and improving our operations, provided these interests are not overridden by your rights and freedoms.

Consent

Where we ask for your permission to process information for a particular purpose, such as certain marketing activities or optional data collection.

Where we rely on consent, you may withdraw it at any time.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

6. Health and Musculoskeletal Information

Studio Barre may collect health-related information where clients voluntarily disclose injuries, medical conditions, pregnancy-related considerations, musculoskeletal concerns or other information relevant to their participation.

Health information is classified as special-category personal data under UK data protection law and receives additional protection.

We use relevant health information to:

Support safe participation in studio activities.
Help instructors understand individual considerations.
Offer appropriate exercise modifications where possible.
Support individual physiotherapy-led or specialist appointments.
Maintain appropriate clinical records where required.

We will process health information only where we have both a lawful basis under UK GDPR Article 6 and an appropriate additional condition under Article 9.

Depending on the service and circumstances, this may include explicit consent or a condition applicable to the provision of healthcare by an appropriately qualified professional.

Where explicit consent is required, we will request it separately and clearly.

We restrict access to sensitive information to individuals who reasonably require it for the relevant purpose.

Health information will not be used for unrelated marketing purposes.

Health and musculoskeletal information submitted through our website is collected using Wix Forms and stored within our Wix website management system. Access to this information is restricted to authorised Studio Barre personnel who require it to support the safe provision of our services.

We take appropriate measures to protect this information and handle it in accordance with applicable UK data protection legislation.

7. Studio Barre ON DEMAND and Workout Progress

Studio Barre ON DEMAND provides subscribers with access to pre-recorded Barre, Pilates, mobility and other movement-based content.

To operate the service, we may process information including:

Subscription type and membership status.
Free trial and renewal information.
Video access and viewing activity.
Workout completion records.
Saved class progress and completed series.
General usage information and service analytics.

Workout completion information may be retained after a subscription expires so that members can resume their progress if they reactivate their membership.

Access to subscription-only features may be restricted when a membership is no longer active.

We may use aggregated or appropriately anonymised information to understand workout popularity and improve the ON DEMAND library.

We do not use workout completion information as an individual medical assessment or diagnosis.

8. Payments and Financial Information

Payments for Studio Barre services are processed through our website's supported payment providers and other approved payment methods.

We may receive and retain transaction information, including payment amounts, dates, purchase descriptions, payment status and transaction references.

Where payments are processed by third-party providers, payment card information is handled through their secure payment systems in accordance with their applicable privacy and security arrangements.

Studio Barre does not require customers to provide full payment card details directly by email.

Financial and transaction records may be retained where necessary for accounting, taxation, dispute resolution and other legal obligations.

9. Website Accounts and Membership Security

Customers may create website accounts to manage bookings, subscriptions and access to Studio Barre ON DEMAND.

Account information is used to identify members, provide appropriate access and maintain booking and membership records.

You are responsible for keeping your account credentials confidential.

We encourage members to use secure passwords and notify us if they believe their account has been accessed without authorisation.

We take reasonable technical and organisational measures to protect account information and prevent unauthorised access.

10. Marketing and Mailing Lists

Studio Barre may send information about classes, studio news, events, offers and ON DEMAND updates.

We will send electronic marketing communications only where permitted by applicable law, including where consent is required or an appropriate existing-customer marketing exception applies.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

Unsubscribing from marketing will not prevent essential service communications, such as booking confirmations, payment notifications or important membership updates.

We do not sell personal information to third-party advertisers.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to support website functionality, security, account access and the operation of our online services.

Some cookies are essential for the website to function correctly.

Other cookies or technologies may be used for analytics, performance monitoring or marketing purposes.

Where required by law, we will obtain consent before placing non-essential cookies or using similar tracking technologies.

You can manage relevant preferences through our website's cookie controls, where available, and your browser settings.

Further information about the cookies used on our website will be provided through our cookie notice or cookie settings.

Types of Cookies We May Use

Essential Cookies: Necessary for website security, member login, bookings, subscriptions and core website functionality.
Functional Cookies: Help remember relevant website preferences and improve your experience.
Analytics Cookies: Help us understand website traffic, visitor behaviour and how our services are used.
Marketing Cookies: May be used to measure advertising effectiveness or support relevant promotional activity where these technologies are enabled.

Non-essential cookies will only be used where the appropriate consent has been obtained.

Where available, visitors can manage their cookie preferences through our website's cookie settings. Browser settings may also allow cookies to be restricted or deleted.

12. Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate Studio Barre.

These may include:

Wix: Website hosting, bookings, member accounts, subscriptions and related website functionality.
Payment providers: Secure payment processing and transaction administration.
Email and communication providers: Customer communications and permitted marketing.
Professional advisers: Accountants, legal advisers and other professional service providers where reasonably necessary.
Regulatory or public authorities: Where disclosure is required by applicable law.

We share only information reasonably necessary for the relevant purpose.

Where service providers process personal information on our behalf, we seek to ensure appropriate contractual and data protection safeguards are in place.

Website and Payment Service Providers

Studio Barre uses third-party service providers to support the operation of our website and services, including:

Wix.com: Website hosting, online bookings, member accounts, forms, subscriptions and ON DEMAND video services.
Stripe: Payment processing and related transaction services.

These providers may process personal information where necessary to deliver their services, subject to their applicable privacy and security arrangements.

We may also use other authorised service providers for communications, accounting and business administration.

We do not sell customer personal information to third-party advertisers.

13. Data Storage and Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

Secure website and account access.
Access restrictions for administrative systems.
Appropriate password and authentication controls.
Restricted access to sensitive customer information.
Use of established website and payment service providers.
Appropriate organisational procedures for handling personal information.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

Where a personal data breach occurs, we will take appropriate action and make any notifications required by law.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, operational and regulatory requirements.

Retention periods may vary depending on the type of information.

For example:

Booking and membership records: Retained as necessary for service administration and legitimate business requirements.
Financial records: Retained for applicable accounting and tax obligations.
Health and clinical information: Retained in accordance with relevant professional, legal and regulatory requirements.
ON DEMAND workout progress: May be retained following subscription expiry to support membership reactivation.
Marketing information: Retained while there is an appropriate legal basis, subject to unsubscribe requests and other applicable rights.

When information is no longer required, we will take appropriate steps to delete or securely anonymise it.

15. International Data Transfers

Some of the technology providers supporting our website, payments or communications may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate transfer mechanism or other lawful safeguard is in place where required by UK data protection law.

This may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

16. Your Data Protection Rights

Under UK data protection legislation, you may have the following rights, depending on the circumstances:

Right of access: Request a copy of personal information we hold about you.
Right to rectification: Request correction of inaccurate or incomplete information.
Right to erasure: Request deletion of personal information where applicable.
Right to restrict processing: Request that certain processing activities are limited.
Right to object: Object to processing in certain circumstances, including direct marketing.
Right to data portability: Request certain information in a portable format where applicable.
Right to withdraw consent: Withdraw consent where processing relies on it.
Rights relating to automated decision-making: Exercise applicable protections where relevant.

These rights are subject to legal conditions and exceptions.

To exercise your rights, please contact info@studiobarre.co.uk.

We may need to verify your identity before responding to a request.

We will respond within the timeframes required by applicable law.

17. Children's Personal Information

Our standard studio classes are primarily intended for individuals aged 16 and over.

Where younger participants are permitted to attend selected sessions, we will take appropriate steps to protect their personal information.

Where required, we will seek consent or authorisation from a parent or guardian.

We do not knowingly collect children's personal information for purposes unrelated to the provision of our services.

18. Third-Party Websites and Services

Our website may contain links to external websites, applications or third-party services.

These services may operate under their own privacy policies and terms.

Studio Barre is not responsible for the privacy practices of independent third-party websites.

We encourage you to review their policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The most recent version will be available on our website.

Where changes materially affect how we process personal information, we will provide appropriate notice where required.

The effective date displayed at the beginning of this policy indicates when the current version takes effect.

20. Contact Us and Complaints

If you have questions about this Privacy Policy, how we use personal information or wish to exercise your data protection rights, please contact:

Studio Barre LLP

8a College Hill, Ground Floor
Shrewsbury, SY1 1LZ